Get 24/7 Support
We provide real non-outsourced support 24/7. Our customer care operators shall respond to your enquiries and support tickets within 15 minutes after your message was submitted. We will keep to our promise made on this page to provide the best possible customer service and to protect your interests as customer in compliance with our Service Level Agreement.
We kindly ask you to be demanding in order to help us to deliver high quality cloud hosting service. Please also take some time to understand the terms of our service of Cloud.bg.
Please keep in mind that we record all the phone calls for quality assurance. The call records help us to improve our services and serve for training purposes. See how to communicate with us.
The best way to communicate with our customer support is to login to you account in Cloud.bg and to open support ticket. Using our messaging system shall help you to better organize your communication with us.
24/7 Phone Support
We do provide real 24/7 phone support. Our support center is based in Sofia, Bulgaria. We anser calls to the local phone number +359 2 491 8001. We will add UK phone support line very soon, followed by other phone support line in other European countries.
Our American customers can use a U.S. toll-free phone support line 1-800-884-6323.
Please note that if for some reason no one takes your call, this means that our support operators are currently busy and serve other customers. We do not want to automate phone support, to put you on waiting lists and to waste your time. We shall return your unanswered call shortly!
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