Frequently Asked Questions
Please be advised that there are only a few general questions and answers published in this section of the websites. To see a detailed F.A.Q on different topics please proceeed to the "Cloud Hosting library of Cloud.bg". To see the answers of all general questions published below, please click on each question.
What Is The Difference Between Cloud.bg and Standard Hosting?
The Cloud.bg cloud hosting platform is powered by a fully redundant and scalable cloud infrastructure. This means that Cloud.bg does not impose restrictions on the cloud hosting service usage. The customers can always get as many resources as they need on their accounts. It is our responsibility to scale out our clustered server farm and to add new components - hard drives in the SAN, RAM or any other computer resources. It is important that there is no service outage on Cloud.bg during system upgrades.
When you get your websites on the Cloud.bg you can manage all the services easy and trouble-free and to welcome hundred thousands of visitors without having a downtime. You websites are more on the Cloud.bg. Your data is mirrored in a storage area network.
The results of comparison between standard web hosting services and the Cloud.bg hosting account is similar to the one of a car produced in the 80s of the last century and a vehicle that came out in 2010.
What does "Cloud" mean?
Cloud or Cloud computing is an Internet based model of producing and delivering computer services, and use of computers. From consumer's perspective "Cloud" refers to the usage of dynamically scalable and often virtualized resources over the Internet.
To have a computer cloud (Server Cloud) anyone shall have a number of web servers connected into a system. The websites hosted on the cloud share (or have isolated) resources of all nodes part of the cloud infrastructure. There are redundancy of processor time, disc space and the RAM in the cloud. Any new serves or components can be installed on the system without taking it offline.
Cloud hosting is a web hosting service delivered from server cloud.
What is Cloud.bg?
Cloud.bg is an unique cloud computing class hosting service which allows anyone to host, manage and develop quality, high traffic websites and web projects on the cloud. It is an intelligent, stable and scalable IT hosting service, powered by a load-balanced cluster of web servers connected into a server cloud.
Anyone who uses cloud hosting service delivered from Cloud.bg receives as many computer resources such as RAM, disc space, data transfer and processor time as they need. From a site owner's perspective Cloud.bg guarantees 100% uptime of the hosting service and stability of the websites.
Cloud.bg is the world's first web hosting provider which has brought the most popular web hosting automation control panel cPanel/WHM on the cloud.
Why Should I Use Cloud.bg?
Anyone who gets on the Cloud.bg and opens cloud hosting account with us:
- Moves on the Cloud Risk-Free
- Enjoys scalable LAMP (Linux, Apache, MySQL, and PHP) Cloud Hosting service
- Uses cPanel/WHM on the Cloud
- Hosts up to 100 websites
- Manages and develops websites on a load-balanced clustered insfratstructure
- Welcomes hundred thousands of visitors without having service outage
- Uses guaranteed resources
- Pays less to use additional resources
- Decreases the costs of system administration
- Avoids paying for software licenses
- Doesn't need to learn cloud computing, just using it
Does Cloud.bg Have Any Disadvantages?
Cloud.bg is a Shared Cloud hosting service. We use shared storage, which means that all the data on the cloud is stored in a Storage Area Network (SAN). We describe this as "disadvantage", although that it is one of the biggest advantages of Cloud.bg. This approach to data storage makes our cloud hosting solution very fast and coss-effective.
Another "disadvantage" is that this version of Cloud.bg cloud hosting architecture does not offer Cloud VPS or virtual dedicated servers. However you shall be able to successfully execute computing tasks which are impossible to complete on a standard VPS or even on a physical dedicated server.
What Does Cloud.bg Hosting Feature?
The model of Cloud.bg cloud hosting service is simple and easy to use. Any customer receives:
- 100 GB guaranteed high-quality SAN space
- 1 TB (1,000 GB) data transfer per month
- Hosting for up to 100 websites
- cPanel control panel
- Free Cloud Analytics
- 1000 email accounts
- POP 3 / IMAP mail
- Web based mail
- Antispam and Antivirus protection
- Powerful Cloud Analytics
- Fantastico software library and 1 click installation the most popular Open Source applications
- 100% network uptime
How Much Does Cloud.bg Hosting Cost?
Cloud.bg offers a few subscription plans. The most cost-effective plan for you to use Cloud.bg hosting is to sign annual contract. Please review payment plans.
Cloud Hosting Annual Contract
If you decide to go for 1 year contract the price of cloud hosting service is only €20/month. To qualify for this monthly price you shall make an annual payment of €240 by credit card or PayPal. Moneybookers payments are also accepted!
Semi-Annual Contract
The price of Cloud.bg hosting for anyone who decided to go for a 6-month contract is €29/month (or €174 upfront payment).
Quarterly Billing
The price of the cloud hosting service for 3-month contract is €45/month (€135 upfront payment).
Pay As You Go (Monthly Billing)
The monthly billing cycle is suitable for short term web projects such as Internet marketing campaigns or presentational websites. The customer does not have an obligation to renew the hosting plan when it expires. The price of pay as you go plan is €110/month. Please be advised than the Pay As You Go accounts are suspended automatically when expire.
Please note that all credit card payments are processed with secure merchant gateway through Chase Paymentech, a company of JPMorgan Chase.
How Many Cloud Hosting Plans Do You Offer?
Cloud.bg offers one universal cloud hosting plan. We are service platform aimed to serve owners of high traffic websites, who need to use dynamically scalable resources. The prices of SAN storage and data transfer above the quotas in the cloud hosting plan are:
- €0.20 for each 1 GB disc space
- €0.03 for each 1 GB data transfer
Is There Domain Name Included Into The Plan?
Yes, you get free .COM, .NET, .ORG or .EU domain if you decide to sign up for 1 year with Cloud.bg! Otherwise the registration of .COM, .NET, .ORG or .EU domain costs €6.99 per year. You qualify for this price even if you are not customer of our cloud hosting plan. The domain name transfer of the above mentioned domain name also costs €6.99 per year.
Can I Get Reseller Cloud Hosting Account?
Yes! If you need Reseller Cloud Hosting account (RClous), we will create on for you. The REseller Cloud Hosting account has the same functionality and features you have already used in the standards Reseller level of cPanel/WHM. You can create and run your own cPanel interface. You don;t need to deal with system administration or to spend money in software or hardware.
Reseller Cloud Hosting Features
- 100 GB guaranteed premium SAN space
- 1000 GB data transfer per month
- Hosting for 200 websites
- cPanel/WHM control panel (Reseller Level)
- Private Name Servers
- Fantastico De Luxe
- As many e-mail accounts as you need
- Free Cloud Analytics
- POP 3 / IMAP mail
- Web-based mail (Horde groupware, Roundcude и Squirrelmail)
- Antispam and Antivirus
- 100% network uptime
We offer Cloud.bg 2 different Reseller Cloud Hosting accounts - unmanaged and fully managed.
RCloud
This is unmanaged Reseller Cloud Hosting account. When sign up for this plan you shall provide technical and administrative support to your customers through Reseller control panel. We support your Reseller Cloud Hosting account, but not the accounts of your own customers.
Price: €48.57 per month
RSCloud
This is a fully managed Reseller Cloud Hosting account. When you sign up for RSCloud we provide technical support to your customers through our own customer relationsship management system. You provide only administrative support to you own customers.
Price: €254 per month
Are The Payments In Cloud.bg Secure?
Sure! All the credit card payments on Cloud.bg's website are secure and your personal data is protected. We operate Internet merchant accounts since 2003 and process ten thousands of credit cad payments and financial transactions each year.
We operate sophisticated billing and anti-fraud system, which complies with the most strict rules and guidelines in our industry. We use Autohorize.net merchant gateway and Chase Paymenttech, a company of JPMorgan Chase.
What Happens When You Make Payment To Cloud.bg System?
When you submit order for cloud hosting or any other product or service in our system we pre-authorize your payment and hold the order for fraud check! The verification process includes a few steps.
1. When you click on the payment button your payment details shall be recorded into our system and the bank or issuer of your credit or debit card send approval of the funds on your account. The order goes on status "Pre-Authorization". This means that the amount of the transaction is pending capture, but it is not taken from your credit or debit card.
2. On the next step we make a number of fraud checks to ensure that your are the one who's shopping, not someone else who has accessed or stolen your credit or debit card. We check the IP address of the payment, the billing address or the order and make a few other important security checks. We shall say that the up to this point the payment should pass all the standard security checks required by our merchant provider.
3. If we can not authenticate the payment and if we are unsure about the order we shall contact you and to speak to you about the order.
4. Once we are completely sure that the order is "clean" and when it has passed all the security checks we put it on status "Authorization" and accept the payment.
All the forms of processing of financial information part of Cloud.bg web address are secured by the highest class True EV SSL certificate issued by Geotrust.
Please make sure that the fraud checks apply to all kind of payments. We never process payments without making sure that the orders are 100% true!
You must also know that we DO NOT grant any information about our customers to third parties, except the contacts needed to get your domain names registered!